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Becoming the Best: Excellent Customer Service Always Wins

If you build a customer-centric business the money will come. That’s the message in a new book by Horst Schulze co-founder of luxury hotel chain The Ritz-Carlton. See acast.com/privacy for privacy and opt-out information.

by Knowledge at Wharton

Why Corporate Greed Isn’t Driving Inflation

9:38

How Responsible Research Can Tackle Society’s Toughest Challenges

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Why Erasing Student Debt Won’t Fix the Problem

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How Companies and Capital Can Be Forces for Good

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Is the Fed Going Too Far Beyond Its Mandate?

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What the Frequency of Your Pay Means for Financial Well-being

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Why Have Taxes Soared?

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How to Build a Better Relationship at the Bargaining Table

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Who Will Win the Fight for Spirit Airlines?

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Can Electric Vehicles Revitalize American Manufacturing?

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How to Hold Foreign Corporate Insiders Accountable

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Your Manager Is Leaving: What Does That Mean for Your Career?

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Fighting Inflation: Why the Fed Needs to Be More Aggressive

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Are Retailers Losing Money on Loyalty Programs?

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Why More Companies are Standing Up on Social Issues

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How Will Twitter Change?

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Making the Business Case for ESG

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Who Will Win the New Space Race?

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Is This the End of Globalization?

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Why Online Retailers Have a ‘Need for Speed’

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The Benefits of the SEC’s Climate Disclosure Rule

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What Lies Ahead for the IPO Market?

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What Higher Mortgage Rates Mean for the Housing Market

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Why the U.S. Government Should Regulate Cryptocurrency

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Investing with Impact: Becoming a ‘Responsible Steward’

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Dealing with Difficult Customers? How Gig Workers Push Back

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What Can Leaders Learn from Ukraine’s Volodymyr Zelenskyy?

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How Economic Sanctions Are Affecting Russia

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Why Employee Wellness Programs Don’t Work

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The Labor Market Is Looking Up — for How Long?

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The Science of Blockbusters: What Makes a Good Story?

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What’s Going to Happen to All Those Empty Office Buildings?

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Scoring the Super Bowl Ads

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Can Amazon Prove It Has Style?

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How One Firm Has Baked Purpose into Its Business Model

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Why the U.S. Needs Better COVID Data Collection

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We’re Good at Motivating Others but What About Ourselves?

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How Hospitals Can Harness the Power of Digital Transformation

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The Challenge of Measuring Impact Performance

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Will 2022 Be a Banner Year for Real Estate?

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How Data Analytics Can Help Advance DEI

22:13:46

How to Improve Your Time Management Skills

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What’s Ahead for the U.S. Economy in 2022

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How Science Can Help You Keep Your Fitness Goal

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Falling Flat: Why Startups Need Hierarchical Structure

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How Interest Rates Will Temper Stock Values in 2022

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How to Accelerate the Pace of Social Change

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For the Win: How Immigrant Employees Boost Performance

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How Consumers and Retailers Can Reduce Returns

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Will Lush’s Decision to Deactivate Social Media Pay Off?

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Should Employers Rethink What They’re Offering Workers?

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Doing Capitalism Differently -- One Backpack at a Time

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The Breakup of GE and J&J: The End of the Conglomerate?

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Curbing Clutter: Why Do We Hold On to Things We Never Use?

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Driverless Deliveries: How Close Are We?

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Holiday Holdup: Can We Solve Our Supply Chain Problems?

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Into the Metaverse: Can Facebook Rebrand Itself?

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How to Harness the Power of Belonging

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This Checklist Can Make You a Better Leader

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How Social Class Affects the Career Ladder

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How a Nonprofit Is Helping Women Reach Economic Parity

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Is the Great Resignation Giving Rise to the Entrepreneur?

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Why U.S. Multinationals May Increase Profit-shifting

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What Will It Take to Curb Insider Trading?

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Facebook Whistleblower: Why It Takes a Village

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Are Teams Better Than Individuals at Getting Work Done?

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Why the U.S. Housing Boom Isn’t a Bubble

17:04

Bad Bosses: What’s Wrong with Labor Algorithms

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How the Pandemic Accelerated the Social Impact Movement

28:58

What’s the Future of the Office?

19:35

How Language Boosts Customer Satisfaction

14:51

How Bankruptcy Bias Contributes to the Racial Wealth Gap

9:31

How to Increase Interest in Government Benefits

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The Fed Inflation and Interest Rates: What’s Ahead?

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Culture Clash: A Lesson from the Theranos Case

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All the Feels: How Companies Can Benefit from Employees’ Emotions

13:27

Why Banks Need to Ramp Up Stress Tests

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What ’Jeopardy!’ Revealed About Hidden Hiring Bias

10:46

Should U.S. Companies Stop Relying on China?

9:54

Would COVID-19 Vaccine Nudges Work?

9:44

Belonging Influence and Prosperity: Investing in Asian American Communities

33:31

Protecting Your Mental Health at Work

55:43

What Will Give Electric Cars a Boost in the U.S.?

9:58

How the $1 Trillion Infrastructure Bill Would Impact the Economy

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Should the Federal Government ‘Green’ Its Pension Plan?

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How Vaccine Mandates Are Helping Companies

9:26

Why New Managers Need More Help

12:55

Learning to Be a Better Leader

16:47

How One App Is Making Space for All Students in Higher Ed

25:29

How a New Wave of Retail Investors Is Redefining Stock Pricing

8:45

How the Pandemic Has Exposed Racial Disparities in Health Care

13:24

How Companies Are Working to Curb Insider Trading

13:33

Black Women Leaders: Navigating the Intersection of Gender and Race

58:20

Mortgage Rates Are Low: Why Aren’t Minority Homeowners Refinancing?

11:48

High Prices and Long Wait Times: What’s Ahead for Uber and Lyft?

9:19

How Data Science Can Make Hollywood More Diverse

11:45

Why Green Assets May Not Continue to Outperform

12:42

Will a Global Minimum Corporate Tax Work?

8:02

The Robots Are Coming. Is Your Firm Ready?

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Why Engine No. 1’s Victory Is a Wake-up Call for ExxonMobil and Others

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How to Optimize Your Omnichannel Marketing Strategy

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The Opportunities and Dangers of Decentralizing Finance

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How to Bring Your Conscience to Work

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What Will It Take to Close the Wealth Gap?

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Innovate or Perish: What Businesses Should Learn from the Pandemic

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Inflation: What Lies Ahead?

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From Facts to Fake News: How Information Gets Distorted

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The Power of Nudges: Maya Shankar on Changing People’s Minds

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How Impact Investing Can Relieve the Rent Burden

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Will COVID-19 Vaccination Incentives Work?

10:29

How Common Ownership of Startups Improves Innovation Efficiency

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Will Biden’s American Families Plan Pay Off?

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What Stops Digital Businesses from Succeeding Globally?

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Do You Prefer Cats or Dogs? Why Self-expression Increases Giving

14:00

Creating Equity in COVID-19 Testing and Vaccine Distribution

22:02:47

How Foreign Work Visas Benefit the U.S. Economy

14:45

Want to Get Unstuck? How Science Can Help

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Why Regulation Won’t Harm Cryptocurrencies

12:28

Pandemic Pivot: How Warby Parker Stayed Focused

28:13

How Insider Trading Hides Behind a Barely Noticed Rule

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Why Canada Took the Top Spot on This Year’s ‘Best Countries’ List

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Why Some Retailers Succeed Despite Big Disruptions

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Want to Make Retail Customers Happy? Give Them a ‘Wow’ Experience

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Why Older Americans Are Taking on More Debt

14:45

Biden’s Infrastructure Plan: Who Are the Winners and Losers?

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Who Is Shaping the Future of Autos – Tech Firms or Automakers?

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Zoom Meetings Are Here to Stay: Can We Beat the Fatigue?

14:33

Less Is More: Redefining the Luxury Goods Market

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A ‘Small but Mighty’ VC Firm Invests in Equity

28:20

What Are the Long-term Costs of Virtual Schooling?

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Are You Ready for the Hybrid Workplace?

13:14

Why Teams Are the Key to Beating Burnout

23:01

How Can the Luxury Industry Become More Inclusive?

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Fintech Charters: What Does the Future Hold?

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Moving the Middle: How to Get More People to Take Vaccines

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Think Twice Before Paying Off Your Mortgage Early

11:33

How Could the U.S. Vaccine Rollout Be Improved?

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How Economic Recovery Hinges on the Vaccine Rollout

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Keeping Workers Safe: What Do the Numbers Say?

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GameStop Fallout: Why Regulation Could Hurt Index Investing

9:41

What’s Mine Is Ours: How Consumption Is Changing

28:37

How Artificial Intelligence Can Slow the Spread of COVID-19

8:07

How Biases Influence CEOs Throughout Their Careers

10:09

Why Early 401(k) Withdrawals Are a Bad Idea

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Beyond the Business Case for Diversity: What Leaders Must Do

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Building Diversity into the Venture Capital Ecosystem

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Business Model Innovation Matters More Than Ever

33:33

How COVID-19 Created a Health Care Backlog

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How ‘Trading Frenzies’ Affect the Real Economy

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‘Making Money Moral’: How New Collaborations Are Changing Capitalism

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Where Biden’s $1.9 Trillion COVID Relief Plan Will Fall Short

11:11

What’s Next for Jeff Bezos and Amazon?

10:43

What Makes Some Ads More Shareable Than Others?

10:55

What Wall Street’s ‘Short Squeeze’ Means for Investors and Regulators

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What Makes Songs Popular? It’s All About ‘You’

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The Power of People: Why Philanthropy Requires More Than Money

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Leading Diversity: How Firms Can Walk the Talk

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Will Biden’s $1.9 Trillion Stimulus Plan Work?

9:38

How the U.S. Capitol Attack Is Changing Corporate Values

11:29

Which Companies Are Winning in China?

12:21

Will Parler Prevail in Its Antitrust Case Against Amazon?

9:27

Why You Shouldn’t Be Afraid to Ask Sensitive Questions

20:35

How Diverse Boards Can Help Close the Wealth Gap

51:59

How Inclusion Helps Companies Succeed

22:16:48

Why the Growth of Impact Investing Depends on Data

21:33

How Institutional Reforms Can Power Startups

14:18

Should Employers Make the COVID-19 Vaccine Mandatory?

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What Will It Take to Distribute the COVID-19 Vaccine?

9:50

How Student Loan Forgiveness Could Increase Inequality

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How Mentorship Opens the Path to Opportunity

45:28

The Omnichannel Dilemma: How Retailers Can Get It Right

26:51

Why Trump’s Visa Ban Cost Fortune 500 Firms $100 Billion

10:24

Does the U.S. Need Universal Health Care?

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How to Be an Inclusive Leader

22:18:10

What Role Should Insurers Play in Covering Pandemic Business Losses?

11:45

COVID-19 and the Myth of Urban Flight

9:10

Jeremy Siegel: What’s Ahead for the Stock Market?

11:50

What Will Persuade People to Take a Vaccine?

11:08

Conscious Capitalism: Giving All Stakeholders a Seat at the Table

29:40

Gamification Is Changing How We Work -- and Succeed

20:59

How Gaming Can Help Learners of All Ages

16:02

If Pandemic Productivity Is Up Why Is Innovation Slowing Down?

11:41

How the Biden Administration Could Tackle Climate Change

7:49

How Misinformation Hurts Democracy

11:38

Startups Are Finding the Sweet Spot in a Downturn

13:35

Why Mispricing the Risks of Sea Level Rise Could Prove Costly

11:15

Neuroscience Can Help You Become a Better Leader

16:46

How Incubators Help Entrepreneurs Succeed

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Bridging Social Justice and the Financial Markets

24:14

Will Consumers Spend or Save This Holiday Season?

9:18

How Data Science Can Win the Debate on Police Reform

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When Should Schools Reopen?

14:46

Making Good Decisions: A Toolkit

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How to Get Voters Off the Fence? With a Soft Touch

12:10

What Drives Household Bankruptcy?

7:50

Why Low Interest Rates Hurt Retirees

13:13

Disaster Relief: Why the Poor Need Higher Priority

9:28

How Gender Lens Investing Is Gaining Ground

20:20

How the Pandemic Is Affecting Working Mothers

10:09

How Retailers Can Salvage Customer Loyalty

17:38

Three Steps for Creating a More Equitable Workplace

37:32

COVID Crisis: Balancing Health Care and Economic Policy

11:13

Can Election Polls Be Trusted?

10:50

A Breakdown of the Biden Policy Platform: Five Key Takeaways

12:15

Rebranding the NFL: How the League Shifted Its Message on Racial Justice

8:24

What Will the World Look Like in 2030?

11:50

Getting the Job Done: How Immigrants Expand the U.S. Economy

10:34

Why Is the Stock Market So Strong When the Economy Is Weak?

12:41

Coping with non-COVID Patients: An Operations Management Model

9:32

Can Tesla Maintain Its Momentum?

10:11

Advancing Economic Justice: How the Ford Foundation Is Investing in Diversity

33:14

How Social Media Is Shaping Political Campaigns

11:09

Why Inclusion Starts in the C-suite

41:22

The High Cost of Returns: Should Retailers Rethink Their Policies?

21:17

Too Much of a Good Thing? The Perils of Overconfidence

7:50

Investing in ‘Rockstars’: How One Fund Is Building Businesses with Women of Color

24:40

Leading Diversity: Why Listening and Learning Come Before Strategy

44:23

Forget the Myths: How Entrepreneurs Can Succeed in Real Life

12:58

What Poker Can Teach Us about Making the World a Better Place

22:42

Why Nurturing Talent Will Help Companies Survive the Pandemic

29:09

Do Long Waiting Times for Voting Put Democracy on the Line?

10:22

Navigating a Crisis: Why Company Culture Is Key

27:05

How COVID-19 Is Changing the Way Global Firms Communicate

26:28

Crashing U.S. Auto Sales: Can the Industry Recover?

11:28

Why ‘Growing the Pie’ Can Help Firms Deliver Purpose and Profit

28:08

How the Pandemic Can Lead to a More Sustainable Future

29:19

How an ‘Employees First’ Pandemic Response Pays Off

29:42

Pulling Through the Pandemic: Advice for Entrepreneurs

14:46

Why Consumers Are Willing to Share Personal Information on Smartphones

10:13

Will the Pandemic Cause Food Shortages?

12:16

Pandemic Playbook: What Health Care Leaders Can Learn from Management Research

15:24

Help Where It’s Needed: How Grass Roots Organizations Are Making a Difference

22:31

Working from Home: Navigating the Pandemic’s New Normal

15:54

Earth Day 2020: COVID-19 Reminds Us Why Science Matters

10:23

When Cash Is Tight Should You Borrow from Retirement Savings?

18:36

What Contributes Most to Consumer Financial Distress?

13:22

When Will the Jobs Return?

11:43

What the COVID-19 Curve Can Teach Us about Climate Change

16:39

Are U.S. Banks Strong Enough to Weather the Downturn?

11:06

How the Pandemic Could Affect Income Inequality

19:35

Will the $2.2 Trillion Coronavirus Aid Package Be Enough?

10:45

Triage in a Pandemic: Can AI Help Ration Access to Care?

8:30

How Far Could the Fed Go in Responding to COVID-19?

14:22

Coronavirus and Supply Chain Disruption: What Firms Can Learn

10:41

Why the ‘Rothification’ of 401(k)s Would Hurt Retirees

15:37

Stock Shock: What Lies Ahead for Global Markets?

16:54

Coronavirus: How Emotional Contagion Exacts a Toll

12:37

What Parents Can Learn about Leadership

28:10

The Lobster Mac ’n’ Cheese Mystery: Why Brands Mix High with Low

14:53

Coronavirus Disaster: Why Firms Should Lead the Recovery

26:28

How Undisclosed SEC Investigations Lead to Insider Trading

31:25

Changing Communities: How to Bring Fairness into Finance

21:42

Will India’s Budget Help Turn Around Its Economy?

49:55

Why Omni-channel Personalization Is the Future of Marketing

36:27

Why Don’t Women Promote Themselves?

9:56

PGIM’s David Hunt: Why Investment Firms Need a Meritocratic Culture

24:34

Does Testosterone Reduce Cognitive Empathy? Research Says No

23:16

Can Bernie Sanders’ Medicare for All Plan Work?

17:37

Al Shirawi Group’s Mohan Valrani: ‘In Gratitude You Will Find Peace’

19:43

‘Best Countries’ 2020: Which Nations Ranked Highest -- and Why?

19:17

How to Recession-proof Your Retirement

18:29

How the Fortunes of a Small Number of Firms Can Drive Recessions

8:07

Why Social Enterprises Must Use Data to Drive Outcomes

31:20

Can Universal Basic Income Work?

11:58

What’s Ahead for the U.S. Housing Market in 2020?

11:25

How Superstition Triggers Stock Price Volatility

17:32

The Downside of QE: What Central Banks Should Do Differently

20:53

Hard Negotiations: Why a Softer Approach Yields Better Outcomes

19:39

How the Digital Era Is Nudging Universities to Adopt a B2B Model

36:10

What Investors Need to Watch for in 2020

47:42

India’s Economy: When Will the Elephant Dance?

34:09

Why Self-awareness Is the Key to More Effective Team Discussions

18:38

Is Elizabeth Warren’s Wealth Tax Proposal Too Optimistic?

19:22

When It Comes to Advice It’s Better to Give Than Receive

17:56

What’s the Link Between Mortgage Refinancing and Recessions?

18:57

Sustaining Sustainability: How Small Actions Make a Big Difference

35:48

What Will You Need to Retire with Safety and Security?

30:28

Is Free Shipping Sustainable for Retailers?

12:55

Equal Health Care for All: A Philosopher’s Answer to a Political Question

19:05

Can Uber Overcome Its Regulatory Obstacles?

23:59

Mismatch: Why Workers Don’t Stay After an Acquisition

6:02

Who Is Responsible for Biased and Intrusive Algorithms?

22:06:13

How We Can Put Civility Back into Civic Engagement

19:34

Why Fintech Is Disrupting Traditional Banking

22:22

Want Better Forecasting? Silence the Noise

30:05

Machine Programming: What Lies Ahead?

37:09

The Next Legal Challenge: Getting Law Firms to Use Analytics

21:31

A Middle-class Tax Cut: Weighing the Costs and Benefits

14:14

Do Foreign Firms Thrive in Immigrant Enclaves? O Da!

17:36

Why Ridesharing Reaps Unexpected Benefits

8:47

Why Older Entrepreneurs Have the Edge

11:54

Medicare for All: Would It Work? And Who Would Pay?

13:29

Workplace Romance: Did McDonald’s Make the Right Call?

15:01

In the Digital Age How Companies Can Go from Vulnerable to Vigilant

27:41

Has the Sharing Economy Disrupted Marketing? Not Quite…

11:31

How Immigrant Entrepreneurs Pave the Way for Foreign VC Investments

19:24

Can India’s Economy Return to High Growth?

49:17

Why Digital Transformations Fail -- and How to Fix That

22:46

Untapped Opportunities: How Is Impact Investing Poised to Grow?

50:58

Why Tax Changes Are Hurting the Housing Market

24:57

The Real Policy Wonks: How Economists Reshaped America

23:39

Power Rankings: How the World Bank Influences Regulatory Policy

27:10

Will Walmart’s Health Care Gamble Pay Off?

25:14

Finding Your Voice: Why Confidence Is Key to Persuasion

12:19

What Will the Airbus-Boeing Subsidy Dispute Mean for Consumers?

22:35

Fashion Fail: Where Did Forever 21 Go Wrong?

24:05

All You Need Is Love: The Case for Bringing Greater Passion to Work

25:08

GE’s Pension Freeze: Will It Help -- or Hurt?

26:06

What’s Pushing China’s Tech Sector So Far Ahead?

25:21

How Cost Management Needs to ‘Save to Transform’

37:09

Removing Human Bias from Predictive Modeling

12:44

Why the U.S. Needs a New Vision for Affordable Housing

22:29

Why Good People Still Can’t Get Jobs

31:32

The Opioid Crisis: Policy Solutions That Could Make an Impact

23:25

What the Spider-Man Deal Means for Sony and Disney

22:19

Will a New California Law Level the Playing Field for College Athletes?

30:07

Pull up a Chair: How Ethan Allen’s CEO Helped Build a Furniture Empire

25:48

Rough Ride: Looking Inside the Tumultuous Rise of Uber

24:23

How Will Israel’s Election Results Affect Its Economy?

29:06

How High Performers Can Boost Overall Team Productivity

23:05

What Smart Manufacturers Know About Bundling Products and Services

22:16

Mindfulness at Work: A Little Bit Goes a Long Way

8:57

Why a 1968 Paper Still Influences Modern Asset Management

17:37

Why Kindness Is the Key to Improved Well-being

18:39

Why More Working Families Are Turning to Public Health Insurance

24:36

Uncovering the ’Hidden Figures’ of Venture Capital in Silicon Valley

26:09

Why More Rate Cuts Could Help Prevent a U.S. Recession

53:14

How One VC Cuts Through the Fintech Hype

38:06

The Purdue Pharma Bankruptcy Case: What’s at Stake

23:25

How Restricting Skilled Immigration Could Spur Offshoring

9:09

Why a California Law Could Impact the Future of the Gig Economy

24:47

The GM Strike: What Are the Mounting Costs?

27:14

Hate Broccoli? Why Your DNA Might Be to Blame

21:58

Why Being a Celebrity Is Big Business

25:20

The Dangers of Vaping: Making the Case for Tighter Regulation

19:23

Are Negative Interest Rates on the Way in the U.S.?

25:51

How Data Analytics Can Drive Innovation

13:15

Curbing Climate Change: 30 Solutions That Could Make an Impact

26:06

Responding to Natural Disasters: Is There a Better Way?

28:27

What Will It Take to Rescue Argentina’s Economy?

26:02

Why Most Leadership Skills Are Learned

22:42

Is Your Company Socially Responsible?

22:11

Amazon’s Shipping Challenges: Will Out-of-the-box Solutions Work?

28:12

The Climate Change Debate: Will New Proposals Provide Any Solutions?

29:11

Can the ‘Supercharged’ Consumer Save Retail?

17:06

Why the We Company Looks Like the Me Company

24:25

Can Cybercriminals Be Stopped?

21:30

Can Artificial Intelligence Help Answer HR’s Toughest Questions?

27:55

What Entrepreneurs Need to Know About VCs

24:41

Growth Leaders vs. Laggards: What Makes the Difference?

48:08

Data as Currency: What Value Are You Getting?

24:22

Bye Bye Barneys? Why Luxury Is the Latest Retail Casualty

25:32

How Can Hospitals Best Manage the Uneven Flow of Patients?

28:33

What Will It Take for Uber to Become Profitable?

26:03

Wharton’s Jeremy Siegel: Prepare for a Slowdown Not a Recession

25:07

Is the U.S. Economy Solid? Ask the Philadelphia Fed’s Patrick Harker

33:22

Why ’Radical Self-inquiry’ Can Create a Thriving Workplace

21:15

Finding the Value in IPOs: Why Customer Behavior Holds the Key

26:32

How Organizational Culture Shapes Digital Transformation

30:31

The T-Mobile-Sprint Merger: Can Dish Network Help Make It Happen?

24:34

What Are the Long-term Costs of the China-U.S. Trade War?

25:05

Marketing the Cosmic Crisp: Will Consumers Bite?

25:00

U.S. Economy: Is a Long Shallow Recession on the Way?

28:39

Internal Control Audits: Why an SEC Proposal Could Hurt More Than It Helps

40:35

Want to Become a Dynamic Learner? Here’s How to Do It

23:39

How Blockchain Will Redefine Supply Chain Management

30:00

Equifax Deal: Credit Agencies Must Change How They Manage Data

25:05

How Feelings and Friendship Factor Into Startup Success (and Failure)

21:31

Tofu or Takeout: Why Eating Healthy Is So Hard

18:39

Follow the (Dirty) Money

23:16

Will Christine Lagarde Have Room to Run As the ECB’s Next President?

25:57

From Nurse to CEO: One Entrepreneur’s Journey

34:16

Will Amazon’s Plan to ‘Upskill’ Its Employees Pay Off?

25:33

What’s Really Behind China’s Falling GDP

25:47

Fight to Win: How a Judo Champion Built Resilience

39:10

Why Major Brands Are Becoming More Size Inclusive

23:34

Remembering the Dark Side of the Space Race

25:20

A Giant Leap for Mankind? Virgin Galactic Revs Up Space Tourism

24:16

Dysfunctional Justice: What’s Wrong with the U.S. Legal System

27:30

Keeping the Lights On: Why Are U.S. Hospitals Closing?

25:59

The ACA Battle: Why It’s Just Heating Up

27:57

How Sustainable ETFs Let Small Investors Make A Difference

33:33

How the U.S. Can Regain Its Manufacturing Edge

21:17

From Mustang to Minivan: How Lee Iacocca Changed the Auto Industry

29:02

Don’t Underestimate Generalists: They Bring Value to Your Team

32:32

Raghuram Rajan: How Markets and the State Betray Communities

53:11

Why Monetary Policy Affects the Financial System and the Economy

17:39

Want a Job in the Future? Be a Student for Life

20:58

Will Price Transparency in Health Care Lower Costs or Backfire?

29:31

How to End Partisan Gerrymandering: Get the Public Involved

33:29

Trademarking Profanity: Will the U.S. Supreme Court Ruling Unleash Heck?

24:02

Impact Investing’s ’Third Phase’: What New Challenges Lie Ahead?

40:00

How States Can Help Police Mortgage-lending Practices

15:49

Will Facebook’s Libra Bring Cryptocurrency into the Mainstream?

24:47

How a Small Change Can Help Fix the Health Care System

22:20

Sold to the Highest Bidder: Why Sotheby’s Is Going Private

27:14

The Science of Breakthroughs: What Holds Some Ideas Back?

17:31

Trade War Casualty: Why the Days of Cheap Chinese Goods Are Over

24:36

How Localization Can Help Overcome Extreme Poverty

27:36

Who Can Stop Facebook? Limiting the Power of Social Media

19:43

Accidental Leaders: How Eight U.S. Vice Presidents Changed History

25:09

Is Your Team Culturally Competent?

25:39

What’s the Next Chapter for Barnes & Noble?

22:57

Life and Debt Question: Are Bank Loans More Pricey Than Bonds?

7:24

Opioid Settlements: Why Insys Is the Tip of the Iceberg

25:13

Why Automakers Are Driving for Uniform Fuel Efficiency Standards

27:04

How Gender Equality Can Help Build Sustainable Peace

44:05

How to Curb Workplace Incivility

22:37

Can Wearables Convince Patients to Be More Proactive?

23:27

When and How Entrepreneurs Pivot

31:11

Regulating Big Tech: Is a Day of Reckoning Coming?

27:21

Private Mortgage Insurance Protection: Are We Any Safer Today?

26:26

Common Ground: Finding Transatlantic Solutions For Data Security

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Health Care’s Compassion Crisis: Caring Makes a Difference

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Under Modi 2.0 Will India Embrace Tough Economic Reforms?

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Fighting for Truth: Defending the First Amendment on the Front Line

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Sin and Soda: Can We Tax Our Way to Healthier Behavior?

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How Philadelphia’s Barnes Foundation Is Leveraging Analytics

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Collusion over Drug Prices: Will Generic Manufacturers Pay?

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For the Win: Using Connected Strategies to Gain a Competitive Advantage

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Late Bloomers: Why Good Things Come to Those Who Wait

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With Losses Galore Is Uber a Good Stock Investment?

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Have Stock Buybacks Gone Too Far?

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U.S.-China Tariffs: Is There an End in Sight?

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Trademarking Offensive Terms: Can Social Good Come from Bad Words?

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China’s Electric Vehicle Market: A Storm of Competition Is Coming

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White Hot: How Silver Forged the World’s Economy

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Gig Economy Protections: Did the EU Get It Right?

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Can Annuities Help Grow Your Retirement Nest Egg?

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Becoming the Best: Excellent Customer Service Always Wins

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China’s Belt and Road Initiative: Why the Price Is Too High

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How Big Data Can Inform Investment Decisions

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The Promise and Pitfalls of 5G: Will It Kill Cable?

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Can Algorithms Diagnose Disease Better Than Doctors?

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Incompetent Male Leaders: The Case for Talent Over Gender

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What We Can Learn from the Fisher-Price Rock ’n Play Recall

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Beyond Clicks: Getting the Most out of Big Data

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Is the World Economy Headed for a Fall?

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Banking on the Future of Cryptocurrencies

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Whither the McMansion? Why Millennials Aren’t Buying

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Don’t Panic: The Digital Revolution Isn’t as Unusual as You Think

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How the Law Can Boost Recession Recovery

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Is the EU’s New Copyright Directive Too Complex to Work?

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The IPO Market Heats Up: What Investors Need to Know

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Will AI Save Journalism -- or Kill It?

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Why the U.K. Auto Industry Is Stalling Over Brexit Risks

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WOW Bows Out: Lessons from the Downfall of a Budget Airline

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Design for All: Why Inclusion Matters in Business

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Lump-sum Pension Payments: Who Are the Winners and Losers?

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Can Shaq Save the Papa John’s Brand?

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It’s a Dangerous Job – but Does Someone Have to Do It?

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Can India Solve Its Food Paradox?

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How Gender and Racial Biases Are Hurting Economics

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How Companies Are Increasing Neurodiversity in the Workplace

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What’s Really Driving Disruption (It’s Not Technology)

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Why Emotional Blind Spots Can Hurt Your Finances

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Why Breaking Up Big Tech Could Do More Harm Than Good

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Who Made That Decision: You or an Algorithm?

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Exhausted by Scandal: ‘Dieselgate’ Continues to Haunt Volkswagen

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Can Amazon Reinvent the Traditional Supermarket?

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Elon Musk’s SEC Drama: Has He Gone Too Far?

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Big Data’s Biggest Challenge: How to Avoid Getting Lost in the Weeds

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Show Me the Money: Does Going Cashless Hurt Financial Inclusion?

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Goodbye Greeters: Can Walmart Calm Its Latest Controversy?

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Why Amazon’s New York HQ2 Deal Failed to Deliver

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The Green New Deal: What It Can Do and What It Can’t

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Is a Subprime Auto Loan Crisis Brewing?

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Gucci’s Misstep: Why a More Diverse Fashion Industry Is the Answer

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How Climate Change Is Killing Coffee

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The Power of Thought: How Critical Thinking Can Help Your Business

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Retail’s Big Mistake: Slashing Payroll Cuts into Profits

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Why a 70% Top Tax Rate Will Miss Its Mark

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How Cloud Platforms Can Enhance Digital Experiences

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Reusable Packaging from Big Brands: Will Consumers Buy In?

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Nation Branding: Which Countries Ranked Highest This Year?

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Still a Girl’s Best Friend: How Ethical Diamonds Are Changing the Industry

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Using Blockchain: A Strategic Roadmap for Companies

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Is Reddit the Most Influential Site on the Internet?

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What’s Behind JPMorgan Chase’s Big Bet on Artificial Intelligence?

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How the Fed’s Wait-and-see Stance Helps the Markets

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Why This Year’s Super Bowl Ads Were ’Meh’

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Will #MeToo Move Forward in 2019?

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Are Weaker Fuel Economy Standards Based on Faulty Logic?

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Here Today Gone Tomorrow: Why Workplace Ghosting Is on the Rise

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’The Davos of Value Change’: Some New Topics Take Center Stage

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The U.S. Auto Industry in 2019: Twists Turns and Bumps Ahead

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Is There Really Wisdom in the Crowd?

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Did Gillette Miss the Mark with Its Toxic Masculinity Ad?

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Can a Carbon Tax Help Curb Climate Change?

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How Digital Technology Ushers in a New Entertainment Golden Age

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Latin America in 2019: Will Political Upheaval Stall Growth?

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Dwindling Brexit Options: What’s the Path Ahead?

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Farewell John Bogle: A Tribute to the Father of Indexing

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Why Social Media Is the New Weapon in Modern Warfare

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Retail Resurrection: A Rosy Outlook for 2019?

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Could the Government Shutdown Affect IPOs?

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Why the Blockchain Ushers in a New Form of Trust

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The ACA in 2019: Will It Face a Reckoning?

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Preparing for Disasters in 2019: How Can Risks Be Mitigated?

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China’s Economy in 2019: Is a Reality Check in Store?

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Hitting a Wall: How Marketing Helps Explain the Washington Stalemate

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Amazon AI and Medical Records: Do the Benefits Outweigh the Risks?

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Christmas Without Toys R Us: Who Will Fill Its Stockings?

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Amazon’s HQ2 Decision: Are the Winners Ready for Prime Time?

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Holiday Hiring: Can Retailers Attract Talent in a Tight Labor Market?

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Would You Treat Your Mother That Way? The Secrets of Great Customer Service

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Will an Employee Walkout Lead to Changes at Google?

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Dunkin’ WW and IHOB: When Do Name Changes Pay Off?

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